Return policy

Thank you for shopping at Beyond Polish Sale!
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and exchange policy to ensure a smooth and easy process. Please read the policy below for detailed instructions.

1. Return Eligibility

We accept returns on products within 30 days from the date you received your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, unworn, and in its original, undamaged packaging.
  • The product must not show any signs of wear, alteration, or damage.
  • All original tags must be attached.

Note: We do not accept returns on items that have been worn, used, or are no longer in new condition.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return.
  2. Return Approval: Once we receive your request, we will send you a return authorization and instructions on how to send the item back.
  3. Return Shipping: You will be responsible for the shipping costs to return the item to us unless the product is defective or damaged.

Note: Please keep your return tracking number as we are not responsible for lost or damaged returns during transit.

3. Exchanges

If you wish to exchange a product for a different item, please contact us directly at [email protected]. We will guide you through the exchange process.

Please note that exchanges are subject to product availability. If the desired item is out of stock, you will be offered a store credit or a refund.

4. Refunds

Refunds will be processed once we receive the returned item and confirm that it meets the return conditions outlined above. The refund will be issued to the original payment method.

Please note that shipping fees are non-refundable. The return shipping cost will be deducted from your refund unless the return is due to a defect or an error on our part.

Refund processing may take up to 7-10 business days from the date we receive your return. You will be notified via email once your refund has been processed.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and photos of the damaged product. We will resolve the issue by offering a full refund or sending you a replacement at no additional charge.

6. Non-returnable Items

The following items are non-returnable and cannot be exchanged:

  • Products that have been used or worn.
  • Sale or clearance items.
  • Gift cards.

7. Contact Us

If you have any questions or concerns about our return policy or need assistance with your return, feel free to contact us:

  • Email: [email protected]
  • Phone: (707) 876-8468
  • Address: 782 Braydon Pl, Napa, CA 94559,US

Thank you for shopping at Beyond Polish Sale!
We hope you love your purchases. If there’s anything we can do to improve your experience, please don’t hesitate to let us know.